The Roald Dahl Museum and Story Centre

Visiting FAQs

 

What is a visit to the Museum like? 

Strike a power pose with Matilda, come face-to-face with Fantastic Mr Fox, and discover Roald Dahl's famous Writing Hut, the birthplace of your favourite characters.

Visitors can once again freely explore the Museum and safely interact with our hands-on exhibits, but we’re still taking some Covid precautions to keep everyone safe; our marvellous Museum Assistants will be on hand to answer any questions throughout your visit. 

You may be able to take part in additional activities during your visit; take a look at our What's On pages to find out what's coming up and when (some activities incur an additional cost and some must be booked in advance).

 

Do I need to book? 

We recommend booking online; bookings must be made at least one day in advance of your visit.

If you're having trouble booking online, please see our Online Booking FAQs. Our phone line can get very busy during peak times, so please book online if you can.

 

Can I book or buy tickets on the day?

We can't take same-day bookings online or over the phone; please book in advance, at least the day before your visit. 

If you haven't pre-booked, tickets can be purchased on the door; we usually have the best availability in the afternoon. If the Museum is busy when you arrive, we may have to ask you to come back later.

Please note, we can't always guarantee on-the-door availability during peak times such as school holidays.

 

Do I need to arrive at a specific time?

When you book in advance, you’ll select an arrival time slot; please aim to arrive as promptly as possible at the time you have booked, to help us spread out visitors throughout the day.

 

How long does a visit take?

We recommend allowing at least 90 minutes to explore the Museum, however many of our visitors stay longer!

 

How much does it cost?

Our ticket prices are £7.40 for adults, £4.90 for children and concessions, and under 5's go free.

Your ticket is valid for a whole year, so you can come back and visit us as many times as you like (see our annual ticket terms). If you're a UK taxpayer, you can help us out even more by applying Gift Aid to your ticket at no extra cost. 

 

Can I use a voucher?

We are currently unable to accept Golden Tickets or discount vouchers (including 2 for 1 offers), with the exception of Annual Gift Tickets and the Blue Peter Badge offer.

To book in with your Annual Gift Ticket or Blue Peter Badge, please call 01494 892 192 (booking line open Mon-Fri).

 

What Covid safety precautions is the Museum taking?

For the safety of our staff and visitors, we're keeping the following measures in place until further notice. 

To maintain a safe and comfortable visiting experience for everyone, we’re limiting the number of visitors each day and asking visitors to arrive promptly at their booked arrival time.

Our splendiferous staff will be on hand to make sure that our interactive exhibits and surfaces are kept clean. We’ve provided hand sanitisation stations around the Museum, Shop and Café, and will be opening as many doors and windows as possible to keep fresh air flowing. 

To ensure a smooth flow of visitors throughout the Museum, you may be asked to hang back at certain pinch points until a space is safe for you to enter.

All visitors over the age of 12 are required to wear a face covering whilst indoors in the Museum, Shop and Café, unless exempt.

All visitors over the age of 16 should provide their details for Test & Trace, either by checking in using the app and QR code, or passing on their details to a member of our ticketing staff.

There is nothing more important than kindness. We ask that all of our visitors follow these simple measures so that everyone can enjoy the Museum safely.

 

Are dogs allowed at the Museum?

Please note that no dogs - except assistance dogs - are allowed in the Museum, Shop, Café or courtyard at any time.