The Roald Dahl Museum and Story Centre

Online Booking FAQs

Having trouble booking online? You're in the right place!

If you have a question about visiting the Museum that isn't answered here, please see our Visiting FAQs.

 

Do I need to book? 

We recommend booking online; bookings can now be made at least on the day of your visit subject to availability.

If you haven't pre-booked, tickets can usually be purchased on the door on the day of your visit. Please note, we can't always guarantee on-the-door availability during peak times such as half-term holidays.

You can see our ticket prices, here.

 

It says "Sorry, this is just boring stuff for grown-ups" when I click on the booking page.

If you're seeing this message when trying to book, you need to first exit the Roald Dahl website, then clear the cookies on your internet browser.

When you re-enter the website, ensure that you select 'Grown-up' from the three available options, as shown below:

 

Can I book or buy tickets on the day?

We can now take same-day bookings online, or over the phone on weekdays. (availability may not be guaranteed during peak times such as half-term holidays).

If the Museum is busy when you arrive, we may have to ask you to come back later to maintain a Covid-safe visitor flow.

 

When's the best time to visit?

The Museum is usually quieter during term-time than during the school holidays; if you're visiting with children, we recommend visiting on a term-time weekend.

If you're struggling to find an available entry time slot to book, look out for afternoon slots, which often have the best availability.

 

How do I add a ticket for a carer to my booking?

Carer tickets can't be booked online; if you require a ticket for a carer, please call us on 01494 892 192.

 

Can I use a voucher?

If you have a voucher (such as a Golden Ticket) or offer entitlement (for example, if you are a Blue Peter Badge or Chilterns Pass holder), please call us on 01494 892 192 to book (booking line open Mon-Fri); we can't currently accept vouchers or offers online.

 

Can I book over the phone?

We strongly recommend booking online if possible, as our phone line can get very busy. If you're having trouble booking online and are unable to resolve your query using these FAQs, please call us on 01494 892 192.

Our booking line is open Monday-Friday; we may be unable to take ticket bookings over the phone on weekends.

If you can't get through, please leave a message and someone will get back to you as soon as possible; you can also email hello@roalddahlmuseum.org to request a call back (mailbox monitored Mon-Fri only).