The Roald Dahl Museum and Story Centre

Online Booking FAQs

Having trouble booking online? You're in the right place!

If you have a question about visiting the Museum that isn't answered here, please see our Visiting FAQs.

 

Do I need to book? 

We recommend booking online; bookings must be made at least one day in advance of your visit. You can see our ticket prices, here.

 

It says "Sorry, this is just boring stuff for grown-ups" when I click on the booking page.

If you're seeing this message when trying to book, you need to first exit the Roald Dahl website, then clear the cookies on your internet browser.

When you re-enter the website, ensure that you select 'Grown-up' from the three available options, as shown below:

 

Can I book or buy tickets on the day?

We can't take same-day bookings online or over the phone; please book in advance, at least the day before your visit. 

If you haven't pre-booked, tickets can be purchased on the door; we usually have the best availability in the afternoon. If the Museum is busy when you arrive, we may have to ask you to come back later.

Please note, we can't always guarantee on-the-door availability during peak times such as school holidays.

 

When's the best time to visit?

The Museum is usually quieter during term-time than during the school holidays; if you're visiting with children, we recommend visiting on a term-time weekend.

If you're struggling to find an available entry time slot to book, look out for afternoon slots, which often have the best availability.

 

How do I select my entry time?

When you book in advance, you’ll select an arrival time slot; please arrive as promptly as possible at the time you have booked.

When selecting your ticket types (e.g. Full Price, Child etc.), you'll see the ticket times shown underneath the ticket type (as shown in the image below); scroll down through the list to find the entry time you want, and ensure you select all of the ticket types you require within the same entry time slot.

When you receive your confirmation email from Tickets.com, please be sure to double-check your entry time; if you need to request a change to your entry time, please call 01494 892 192.

 

It says "Invalid Information: Seats matching your request were not available" when I select an entry time.

If you're seeing this message, there are not enough available tickets in the entry time slot that you have selected; please try another time slot.

 

Why does it say I'm booking or have booked a "seat"?

General Admission to the Museum is not a seated event; one "seat" is one ticket. We know that this can be confusing, however the nature of our ticketing system means that we can't change this wording at the moment (we're working on it!).

 

How do I add a ticket for a carer to my booking?

Carer tickets can't be booked online; if you require a ticket for a carer, please call us on 01494 892 192.

 

Can I use a voucher or offer?

If you have a voucher (such as a Golden Ticket) or offer entitlement (for example, if you are a Blue Peter Badge or Chilterns Pass holder), please call us on 01494 892 192 to book (booking line open Mon-Fri); we can't currently accept vouchers or offers online.

 

Can I book over the phone?

We strongly recommend booking online if possible, as our phone line can get very busy. If you're having trouble booking online and are unable to resolve your query using these FAQs, please call us on 01494 892 192.

Our booking line is open Monday-Friday; we may be unable to take ticket bookings over the phone on weekends.

If you can't get through, please leave a message and someone will get back to you as soon as possible; you can also email hello@roalddahlmuseum.org to request a call back (mailbox monitored Mon-Fri only).