How to use our online shop

How to make a purchase from the online shop.

Our online shop offers wonderful gifts for Roald Dahl fans of all ages available to buy 24 hours a day, 7 days a week. We hope that you find using our site quick and convenient.

Here you will find some more information that we hope will make your shopping experience even easier.

Shop Page Link

You can get back to the front page of the shop at any time by clicking on 'Shop' shown just below and to the right of the Roald Dahl logo on each screen

Navigation Bar

The names on the navigation bar near the top of the screen, directly below the main categories are the 'departments' of our online shop. If you click on one of these you will be taken to a new page containing all products associated with this 'department'. For example, click on books and you will be shown all the Roald Dahl books available.

The basket is shown on every screen on the top right hand side. Click on Basket to see what products you have already added. You can also remove items or change quantities if needed.

Search Box

The search box is shown on every page on the top right hand side next to the basket. The icon is a small magnifying glass. By clicking the magnifying glass a drop down box will appear. You can search for products by name or ISBN number.

If you want to search for something in particular, it’s best to keep the description simple, for example by typing Matilda books.

Out of stock messages

We know it’s frustrating to see something you’d like to buy out of stock. We have this function so that you can see products will be available at some point in the future and you can keep the product details to hand.

If you would like to know when a product becomes available, please email us at You can also call us on +44 (0) 1494 892192 and we may be able to post you the item via our physical shop, which is located at the Roald Dahl Museum and Story Centre in Great Missenden, Bucks, UK.

Placing your order

Once you’ve found all the products you would like to buy, add them to your basket.

  • You begin the checkout process by clicking on the “Basket” link at the top right hand side of your screen.
  • You can go straight to the checkout to pay for your goods and input your delivery details.
  • At the checkout, you can double check and make amendments to your order in the summary page.
  • When you’re ready to complete your order, click the 'place order now' button. You’ll be sent a confirmation email with details of your order shortly after we’ve received it.
  • If you do not receive a confirmation email, it may mean that your order hasn’t been processed correctly. Please either email us at or phone us on +44 (0) 1494 892192 between Monday & Friday 10am and 4.30pm GMT 

Contact Us

Please use the main Contact Us form if you’d like to get in touch to discuss an order you’ve already placed, have a question about placing an order, or to let us know about a problem with an order or item, before raising a dispute through Paypal.