Delivery information

Delivery information for the RoaldDahl.com shop

 

COVID-19 UPDATE

We are delighted to have re-opened our online shop following a period of closure during the COVID-19 lockdown. Your purchase directly supports The Roald Dahl Museum and Story Centre, helping us to preserve Roald Dahl's archive for everyone. Thank you!

Please note, we are noticing that deliveries are likely to take longer than the timeframes stated below, due to staffing and postage factors as a result of the ongoing pandemic, and due to Brexit restrictions.

UK Delivery

Standard delivery (usually Royal Mail 2nd Class Signed For) - £4.99

Please be aware your order may arrive in more than one package.

  • All orders within the UK are charged at a flat rate of £4.99 per order.
  • Items are usually dispatched within 5 working days, but at times this may increase.
  • We aim to deliver all UK standard delivery orders within 5-7 working days of despatch. Due to postal delays we will begin to investigate undelivered orders after this timeframe.
  • If you are concerned about anything to do with your order or delivery, please contact us with your Order Number before raising a dispute through Paypal.

Delivery within Europe

All orders within Europe are calculated by weight of the products, with the lowest charge being £4.99. The cost for delivering your items will be shown at the checkout, before you are required to pay. Please be aware your order may arrive in more than one package.

  • Items are usually dispatched within 5 working days, but at times this may increase.
  • We aim to deliver orders for Europe within 15 working days of dispatch. Due to postal delays we will begin to investigate undelivered orders after this timeframe.
  • If you are concerned about anything to do with your order or delivery, please contact us with your Order Number before raising a dispute through Paypal.

Costs shown on the Shipping tab of the product are approximate. Please continue to the checkout for an accurate shipping cost for your entire order.

Please be aware that due to the format of our shipping notifications, it may appear as if there is a link for Tracking. We currently cannot offer a Tracked service overseas.

Delivery to the Rest of the World

All orders for delivery to the Rest of the World are charged by the weight of products, with the lowest charge being £4.99 – the cost for delivering your items will be shown at the checkout, before you are required to pay. Please be aware your order may arrive in more than one package.

  • Items are usually dispatched within 5 working days, but at times this may increase.
  • We aim to deliver orders within 20 working days from dispatch. Due to postal delays we will begin to investigate undelivered orders after this timeframe.
  • If you are concerned about anything to do with your order or delivery, please contact us with your Order Number before raising a dispute through Paypal.

Costs shown on the Shipping tab of the product are approximate. Please continue to the checkout for an accurate shipping cost for your entire order.

Please be aware that due to the format of our shipping notifications, it may appear as if there is a link for Tracking. We currently cannot offer a Tracked service overseas.